Terms of Service

Terms of Service

Welcome to BLK Genie's online store hosted on Shopify. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before placing an order.

Order Processing and Lead Time:

- All orders placed on our website are made to order.
- Please allow 2-3 weeks lead time for the production and processing of your order.
- Orders will be shipped after the lead time, and shipping times may vary depending on your location.

Payment:

- Payment is required at the time of placing your order.
- We accept payment via Google/ Apple Pay and major credit/debit cards.

Shipping:

- We offer shipping worldwide.
- Shipping costs will be calculated at checkout based on the destination and shipping method chosen.
- Once your order has been shipped, you will receive a tracking number via email to track your package.

No Refund Policy:

- Due to the made-to-order nature of our products, we do not offer refunds or exchanges.
- All sales are final. Please double-check your order details, including sizing and color selections, before completing your purchase.

Quality Assurance:

- We take pride in the quality of our products and strive to ensure that they meet our customers' expectations.
- If you have any concerns or issues with your order, please contact us within 7 days of receiving your package, and we will do our best to resolve the issue.

Intellectual Property:

- All content on our website, including images, logos, designs, and product descriptions, is the property of BLK Genie and is protected by copyright and other intellectual property laws.
- You may not use, reproduce, or distribute any of our content without our prior written consent.

Disclaimer:

- BLK Genie reserves the right to update or modify these terms of service at any time without prior notice.
- It is your responsibility to review these terms periodically for changes. Your continued use of our website after any modifications indicates your acceptance of the updated terms.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these terms of service. If you have any questions or concerns, please contact us before completing your purchase. Thank you for shopping with BLK Genie!